Frequently Asked Questions

Shipment

What countries do you ship to?

We ship our products to all EU countries.

How long does delivery take?

You can find all the information about shipping and delivery on our Payment and Shipping page.

Could my delivery address be different from my billing address?

Yes. You can indicate at the checkout that your billing and delivery addresses are different. Once you have selected this option, you can add an additional delivery address.

With which supplier do you ship?

We are currently shipping our packages with our shipping partner.

How can I track my shipment?

As soon as your package is shipped you will receive an email from us with your tracking number and a link to your tracking number. If you can no longer find your tracking number, simply contact us by email at info@dioxilife.com. You can view the current status of your order at any time in your customer account. Your order will be delivered as soon as possible.

Order

How can I track my shipment?

We do our best to ship your order as soon as possible. If you want to cancel or change your order, please email us at info@dioxilife.com. As long as your products have not yet been shipped, we can change or cancel your order.

Contact

How can I contact you?

You can contact us by email or through the form that you will find on the Contact page. Email: Write us an email at info@dioxilife.com. We will reply as soon as possible.

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