General conditions | Dioxilife EN

General conditions

In compliance with the provisions of the General Regulation for the Protection of Personal Data (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (hereinafter, RGPD) and in Organic Law 3 / 2018, Protection of Personal Data and guarantee of digital rights, we inform you expressly, precisely and unequivocally that the data provided by you, as well as those generated during your relationship with our entity, will be incorporated and processed in the Files the responsibility of MEBENEZER LAB SL, in order to maintain and fulfill the entity-client relationship and provision of services derived from it, including the sending of communications and informative circulars of interest to the client within the framework of the aforementioned relationship.

Consent will be understood to have been given as long as the revocation of the same is not communicated in writing. The owner of the data agrees to communicate in writing to DIOXILIFE , any modification that occurs in the data provided. Likewise, your data will be transferred in all those cases in which it is necessary for the development, compliance and control of the entity-client relationship and provision of services derived from it or in the cases in which it is authorized by a rule with the force of law.

You may at any time exercise the right of access, rectification, cancellation / suppression, opposition, limitation or portability in the terms established in the RGPD, at the following address: Apt. Correos 56, 12570 Alcalá de Xivert, Castellón, Attaching a copy of your ID. If you consider that the processing of your personal data violates the regulations or your rights, you can file a claim with & DIOXILIFE or with the Spanish Agency for Data Protection, Through its electronic headquarters, or its postal address:

Spanish Agency for Data Protection.

C / Jorge Juan, 6. 28001 – Madrid

https://www.aepd.es/

These General Conditions of use of the services offered at the URL www.dioxilife.com (hereinafter the PORTAL / Dioxilife) are signed by the owner, whose contact email is: info@dioxilife.com

USER is considered to be natural persons with the capacity to validly sign a contract in accordance with applicable law.
You. You will not be able to use the website and you will not be able to accept the Conditions if you are not of legal age and cannot formalize a binding contract in accordance with the law, or if you do not have the quality of USER as stated.
The sale of the content of the PORTAL It is exclusively allowed to users residing in Europe and Spain (including the Balearic Islands, Canary Islands, Gibraltar, Ceuta and Melilla).
The use of this website as well as any acquisition or purchase made on it is considered to have been executed in Spain, and therefore subject to current Spanish laws and regulations.
To use the PORTAL, these general conditions (hereinafter, the Conditions) must be accepted, as well as those particular stipulations collected for the use and / or contracting of specific services. Otherwise, the PORTAL must be abandoned.
You. You will be able to accept the Conditions:
– by checking the “I accept the terms of service” checkbox, when this option is offered to you in the user interface; or
– effectively using the website. You acknowledge and accept that the use of the PORTAL will be considered as an acceptance of the Conditions.
The USER is advised to read these conditions carefully.


USERS AND SERVICES OFFERED

The PORTAL presents services open to the entire public that visits it, and restricted services, with exclusive access for current or later registered USERS.
The use of the services offered on the website is subject to prior acceptance and compliance with the Conditions by the USER.
The quality of Registered USER, if applicable, is acquired by completing the Registration Form hosted on the site. The data collected there will form part of the Dioxilife database, which will use them as described in the Privacy Policy.
The use of the services offered on the site is free.
The user has the following Payment methods:
– Debit / Credit card (through the secure payment platform Redsys).

– Amazon Pay.

– Cash on delivery: Through this form of payment, the buyer will make the payment to the delivery company of the transport company at the time of delivery of the order. This form of payment carries a 3% surcharge on the total amount of the order, with a minimum of € 2.42 (VAT included) as part of the cost for the service provided by the transport company. This form of payment is accepted only for orders whose delivery is in Spain Peninsula, Balearic Islands, Ceuta and Melilla.
We also inform that those shipments that have to be re-dispatched by the relevant transport agency due to an error on the part of the USER when entering the postal code of the delivery address (which is the essential data that links the assignment of the franchise in charge of delivering your package), the USER will have to pay the extra cost and not Dioxilife, because it is the responsibility of the USER to enter all the data correctly before confirming the order.
Dioxilife offers customer service via e-mail from 9 a.m. to 6:00 p.m., being 6:00 p.m. time for sending orders (Monday to Friday) by the company of transport.
In case of requesting & nbsp; Any change related to an order or its cancellation outside of said hours (18:00), the delivery of the package cannot be stopped if it has already been invoiced and has left our facilities, so it will have to be solved after the delivery of the same.

DISTRIBUTORS:

Any distributor who purchases our products may carry out the physical sale of the product under the same conditions indicated in the distributor’s website and online store (prior permission is required via request sent email to info@dioxilife.com).
It is prohibited in sales channels such as: Ebay, Amazon, Milanuncios, Wallapop, Segunda Mano and any other internet portal.


PRIVACY POLICY:

The personal data provided through the PORTAL will be incorporated into manual and / or computerized files that are the responsibility of the ENTITY for the purposes described in the conditions contained in the Privacy Policy, which is incorporated into these Conditions of Use by referral from this section.

PRODUCTS OFFERED AND TAXES:

All prices include VAT. The photos of the products may contain some misprints. & Nbsp; The promotions or offers will be available until the date established in said promotion.
If you find any error in the name of the product, in the description of the same or confusion due to its absence, you must notify us as soon as possible before placing the order .

CANCELLATION OF SERVICES:

The services provided by the portal for the generality of users are free and merely informative, so they do not require any action for their termination, only the mere will of the user not to visit the PORTAL.
Regarding If there are restricted access services, the right of cancellation must be exercised to stop being part of the files of the ENTITY, following the procedure described in the Privacy Policy or communicating the termination to info@dioxilife.com

RESPONSIBILITIES:
Dioxilife will not be responsible, directly or indirectly for:
– The quality of the service, as they are provided “as is” and the ENTITY does not grant any guarantee with respect to them.
– Damages that may be caused to the user’s equipment by the use of the portal.
– Vices and defects of all kinds of the content transmitted, disseminated, stored or made available.
The user / client will be responsible:
– Of the data and information entered and sent to the ENTITY in the available forms.
– Of carrying out any type of illegal action, injurious to rights, harmful and / or damaging.
– To pay the shipping and return costs incurred for the non-acceptance of an order with a cash on delivery payment method or, otherwise, the following orders may only be sent upon payment of the same via debit / credit card or Amazon Pay.
– To be paid in cash to the courier the extra costs of re-dispatch of a shipment to another transport franchise, in case the customer has entered a wrong delivery postal code (since it is the reference data when generating a shipment number with a specific destination franchise).


INTELLECTUAL AND INDUSTRIAL PROPERTY:

The entirety of this website and presentation of its contents, object codes and source; They are the property of Dioxilife or third parties, their reproduction, distribution, public communication and transformation being prohibited, except for personal and private use, and the USER must respect the provisions of these General Conditions.
Dioxilife may, at any time and without the need for prior notice, make modifications and updates to the information contained on its website, or on its configuration or presentation. Dioxilife makes every effort to ensure that the information provided through its website is clear, understandable and adequate.
Likewise, it is not responsible for the possible inappropriate use that third parties make of this website, nor for the information that they transmit to third parties through it. The contents provided through this website are commercial in nature, so the use that the user may make of them and the eventual consequences, damages or losses that may arise, are the sole responsibility of the user. Dioxilife reserves the right to exercise the legal actions it deems appropriate derived from any illicit uses by third parties of the contents of its website. Unauthorized minors are prohibited from using the portal.



RETURNS:

You have 14 calendar days to notify us of your desire to return all or part of your order. To do this, the products must be presented in perfect condition, unsealed and unused.
As a Dioxilife customer, you can request the total or partial return of the merchandise purchased through our Dioxilife page.
You can return without additional cost in terms of shipping costs, any item purchased in Dioxilife for the following reasons:

  • If the article has manufacturing defects.
  • If there is a mistake in the item sent, keeping the original sealing and without showing signs of use.
    To do this, you must notify Dioxilife.com in the first 24 hours after receiving the order through the e-mail info@dioxilife.com indicating:
  • Order number or full name and date of the order.
  • Products to be returned.
  • Contact telephone number.

You can return your order if you are not satisfied, having to pay the corresponding amount in shipping costs for shipments made through the cash on delivery method of payment or deducting the corresponding shipping costs from the amount of your order.
To do this, you must notify us in the first 24 hours after receipt. Where we will indicate the collection procedure by our transport company.
Return of orders due to absence of customer at home:
Orders returned by transport company where 14 days have elapsed since the order was sent from our facilities without having been delivered or collected by the recipient, a partial refund will be made, discounting the corresponding shipping costs.
Similarly, a payment of the amount will be requested for shipping costs for those orders in which the customer enters a wrong postal code, this data being necessary for its re-dispatch to a new address.
Procedure for product returns:
When the return is delivered by the transport franchise, Dioxilife will contact you to confirm the refund or replacement of the product.
Dioxilife will be responsible for the shipping costs for returns of products with manufacturing defects and shipping mistakes as long as the product has not been used and maintains the original packaging of the container.
The sealing of our products must be kept for all returns, so Dioxilife does not accept returns of products lacking it. We advise you to receive your products in perfect condition or not accept them.

If you have not received the merchandise, you can send us an e-mail to: info@dioxilife.com.


Questions, suggestions and / or additional comments, you can write to us at: info@dioxilife.com.

“Online Dispute Resolution:

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the CLIENT and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/ “

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