SHIPPING POLICY: TRANSPORT / SHIPPING

Spain (Peninsula):

Estimated delivery time 24/72 h.*
Weight 0 - 2 Kg 2 - 5 Kg 5 - 10 Kg 10 - 15 Kg 15 - 20 Kg 20 - 25 Kg 25 - 30 Kg
Price 6.35 € 7.56 € 8.77 € 9.98 € 11.92 € 12.53 € 15.55 €

* Estimated delivery time 24/48 hours for populations located within 100 km of the province, the other can take up to 48/72 hours.

Orders placed before 18:30 am will receive delivery the next working day.

** No shipments will be made to PO boxes.

Spain: Ceuta, Melilla and Balearic Islands

  • Ceuta and Melilla: must register ID  number in your customer account customer either send us an email once your order.

Estimated delivery time 5/7 days*
Weight (Kg) 0 - 1 Kg 1 - 2 Kg 2 - 5 Kg 5 - 10 Kg 10 - 15 Kg 15 - 20 Kg
Ceuta y Melilla 9 € 10.5 € 12.5 € 14.5 € 16 € 18.5 €
Baleares 10.67 € 13.09 € 16.88 € 16.88 € 21.11 € 24.14 €

Cash on delivery:

Available for Spain Peninsula, Balearic Islands, Ceuta and Melilla.

By this method of payment, the buyer will make payment upon delivery of the carrier at the time of delivery of the order. This entails payment surcharge of 3% on the total order amount, with a minimum of € 2.42 (including VAT) as part of the cost for the service provided by the transport service. 

* Important: currently our delivery service is not available Canary restriction in air transport.

Europe Express Shipping:

* Purifyng kit, Sodium chlorite and CDS only available in European Zone.

Estimated delivery time 3/10 days*
  Portugal Andorra Sweden

Zone 2

0 - 2 Kg 9.05 € 18.09 € 12.10 € 38.86 €
2 - 5 Kg 10.01 € 19.30 € 18.78 €
5 - 10 Kg 11.18 € 20.63 € 26.53 €

Zone 2: Finland, Greece, Poland, Czech Republic, Romania, Slovakia, Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Hungary, Slovenia, Bulgaria

Estimated delivery time 3/10 days*
  Zone 1 France, Italy Germany, UK Denmark Zone 4, 6
0 - 0.5 Kg 17.57 € 12.78 € 12.78 € 17.57 € 17.57 €
0.5 - 1 Kg 17.57 € 12.78 € 12.78 € 17.57 € 17.57 €
1 - 5 Kg 20.66 € 15.44 € 15.44 € 20.66 € 20.66 €
5 - 10 Kg 29.18 € 18.53 € 15.44 € 29.18 € 29.18 €

Zone 1: Austria, Belgium, Luxembourg, Netherlands. Zone 4: Finland, Sweden, Ireland. Zone 6: Hungary


** Rest of Europe

  1. ID number:Is necessary to fill in the field in your account customer with the personal identification number.
  2. All orders containing sodium chlorite and have to be sent to countries in zone 4 (rest of Europe) will be sent by ground transportation, having an extra charge of €45 in respect of customs rate. The rest of the products will travel by air transport without the application of this rate.

 

Procedure and Shipping Policy:

Dioxilife proceed to send all non-holiday weekdays, Monday to Friday, establishing a daily time slot to 14:30 PM for review and processing of national and international shipments.
For any questions about the process of shipments can contact us through our website or email: envios@dioxilife.com

Return Policy:

As Dioxilife client, may request the return of all or part of the goods purchased through our Dioxilife.

The buyer may return any item purchased from Dioxilife for the following reasons:
- If the item is defective manufacturing.
- If there is mistake in the item shipped, retaining the original sealed without showing signs of use.

On receipt of erroneous or damaged merchandise will apply the change only if it was reported during the first 72 hours after delivery, at the following address: info@dioxilife.com

Procedure for product returns:

At the time the return is delivered to us, Dioxilife contact you to confirm the refund or replacement of the product.
Dioxilife be responsible for shipping charges for returned products with manufacturing defects and shipping mistake as long as the product unused and keep the original sealed packaging.
The sealing of our products is to be preserved for all returns so Dioxilife not accept returns of products devoid of it.

We advise you receive your products in perfect condition or not accept.

If you have not received the goods, you can send an e-mail to: envios@dioxilife.com from 10:00 to 20:30 hrs. Monday to Friday.
Questions, suggestions and / or comments, please write to: info@dioxilife.com 10:00 to 20:30 hrs. From Monday to Friday.

* Dioxilife reserves the right to modify the contents, rates of shipments, products or services marketed from the website, as well as the commercial offers presented at any time. Dioxilife reserves the right to modify parts of the page, extend it or change or cancel offers completely without prior notice.